Concessions, Rebates and Grants NSW

As a Pooled Energy customer in NSW, you may be eligible for an NSW Government-funded electricity
concession, rebate or grant. Pooled Energy, on behalf of the NSW Government, administers a
number of concession programs for electricity users under the Government’s Social Programs for
Energy Code.

The following information provides you an overview of these programs. For more information on
these programs and your eligibility, you can contact us on 1300 364 703 or review the criteria on the NSW Department of Industry website at:
https://www.resourcesandenergy.nsw.gov.au/

NSW Government Low Income Household Rebate
The NSW Government Low Income Household Rebate is intended to help consumers with their
energy bills by providing a $285 rebate paid on their electricity account per year. The rebate is paid
in instalments on your Pooled Energy invoice throughout the year to a total rebate of $285 (ex GST)
per year.
To be eligible, you need to be a resident of NSW, be the account holder for electricity supplied to
your principal place of residence and hold one of the following:

  • Pensioner Concession Card issued by DHS/DVA
  • DHS Health Care Card
  • DVS Gold Card marked with – War Widow or War Widower Pension, Totally or Permanently
    Incapacitated (TPI), or Disability Pension (EDA)

Pooled Energy will provide you an application form upon request or if you have informed Pooled Energy that you have a concession during the initial signing of your Pooled Energy contract. Alternatively, you are able to find the application form on the Pooled Energy website. You can provide Pooled Energy your completed application form either via post to:

Suite 1/110 Pacific Highway St Leonards NSW 2065

or via email to info@pooledenergy.com

NSW Life Support Rebate
The Life Support Rebate provides electricity consumers with specific life support equipment or
machines in their homes financial support for their increased electricity consumption. The Life
Support Rebate can be claimed in addition to other concessions or rebates offered by NSW
Government.
If you have more than one type of life support equipment being used in your household, you may be
eligible to receive a Rebate for each, provided the eligibility criteria are satisfied. Eligibility is
determined by the patient’s doctor and customer application. Customers do not have to be a
concession card holder to receive this rebate.
A full list of the eligible equipment and the daily rebate for that equipment can be found on the NSW
Department of Industry website at:
 https://www.resourcesandenergy.nsw.gov.au/ .

Application forms may also be obtained here: Pooled Energy Customer Consent Form for Centrelink. You can provide Pooled Energy your completed application form including your doctor’s verification either via post to:

Suite 1/110 Pacific Highway St Leonards NSW 2065

or via email to info@pooledenergy.com

It is also imperative that any Pooled Energy customer eligible for such a concession contact Pooled
Energy on 1300 364 703 to ensure that their site is on the Life Support Registry.

NSW Medical Energy Rebate
The Medical Energy Rebate is to assist people to pay their electricity bills if they, or someone living
with them, have an inability to self-regulate body temperature when exposed to extreme (hot or
cold) environmental temperatures. It is associated with certain medical conditions such as
Parkinson’s disease and Multiple Sclerosis. However, to be eligible for the Rebate a patient will
require a separate diagnosis from a registered medical practitioner who has been providing treatment for at least 3 months that they are unable to self-regulate their body temperature.
The rebate is paid in instalments on your Pooled Energy invoice throughout the year to a total rebate
of $285 per year.
To be eligible, you need to be a resident of NSW, be the account holder for electricity supplied to
your principal place of residence and hold one of the following:

  • Pensioner Concession Card issued by DHS/DVA
  • DHS Health Care Card
  • DVS Gold Card marked with – War Widow or War Widower Pension, Totally or Permanently
    Incapacitated (TPI), or Disability Pension (EDA)

The application forms are available on the NSW Department of Industry at:
https://www.resourcesandenergy.nsw.gov.au/

NSW Family Energy Rebate
The NSW Family Energy Rebate is designed to assist NSW households to pay their electricity bills.
Any electricity account holder residing in NSW who is eligible for Family Tax Benefit A or B at any
time during the last financial year and have received a payment under Family Tax Benefit B in
respect to that eligibility.
You must apply directly through Service NSW for their assessment of your eligibility and your rebate. More information on the application process can be found at:https://www.resourcesandenergy.nsw.gov.au/.
You will need to supply a recent electricity invoice from Pooled Energy containing your relevant
billing information as part of the application process.

Energy Accounts Payment Assistance Scheme (EAPA)

The EAPA scheme helps energy account holders with payment difficulties due to a crisis or
emergency situation. Any electricity account holder residing in NSW on a hardship plan or who can provide evidence of financial crisis is able to apply through the Service NSW or at an approved non-government EAPA provider apply for one or more $50 vouchers which will be sent to Pooled Energy and it will credited to your Pooled Energy electricity account. More information on the application process can be found at:
https://www.resourcesandenergy.nsw.gov.au/

You will need to supply a recent electricity invoice from Pooled Energy containing your relevant
billing information as part of the application process.

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