Customer Hardship Policy

We understand that there are times where you may have financial difficulties which make it hard to pay your invoices.

This could be due to many different circumstances including but not limited to:

  • Death in the family
  • Unemployment
  • Reduced income
  • Household illness
  • Family violence

We’re here to help and in accordance with our hardship policy, our staff are ready to assist in a variety of ways such as payment extensions, payment plans and discussions around your electricity usage.

You can view our hardship policy here

Other options include:

If you would like to discuss any of the options above, please do no hesitate to contact us.

Phone: 1300 364 703

Email: info@pooledenergy.com

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