How long does it take for the electricity to switch to Pooled Energy?

Step 1 – Welcome

Soon after signing up with Pooled Energy you’ll receive your Welcome Pack, which is full of information about your how we set up your pool and your electricity plan. In the following weeks, we’ll be working on the technical stuff like transferring your meter information and setting up your details for billing.

The current energy retailer at the address will continue to manage the supply of energy until your meter information has transferred to us.

Step 2 – Cooling off period

You have 10 business days to change your mind. This means you’re free to cancel your agreement with us during this time, without incurring any costs.

Step 3 – Installation booking

The day after the cooling off period ends, we will be in contact to arrange a time to install your pool automation equipment and convert your pool to Advanced Water Chemistry.

Step 4 – Installation

We will complete the transfer of electricity request on the day of your installation. You don’t need to do anything – this happens behind the scenes.

On the date of installation, our technician will be on site for approximately 2-3 hours. You can follow the complete installation guide here <link>.

Step 5 – Transfer complete

Within 1-5 days of installation your electricity transfer should be completed. You will receive confirmation of transfer via email as soon as your network distributor has read your meter.