Why do you need my WIFI password during installation?

When you connect any device to your home WiFi, data and Internet network, it is important that that it does not impact the security of your network.

When we add a Pooled Energy system to your home, it usually communicates via your home WiFi. In making that connection, we use advanced, encryption technology to keep your network safe. While the amount of data traffic used by the Pooled Energy system is quite small, maintaining information security integrity is vital and we take this very seriously at Pooled Energy.

Significant development effort has gone into safe-guarding communications between the Pooled Energy Network Operating Center in the Internet ‘Cloud’ and the Pooled Energy Intelligent Pool Controller (IPC) located at your home.  This uses the latest information systems security technology and best practices.  Security features include:

  • All data traffic to and from the Pooled Energy IPC occurs via a Virtual Private Network (VPN) with an individual, unique Transport Layer Security (TLS) certificate for each Pooled Energy customer.
  • Data traffic is highly encrypted end-to-end to prevent it being intercepted or manipulated by a third party.
  • The IPC communicates to its sub-devices via its own private, local WiFi network.  This also allows you to connect your Pooled Energy system to your home network via the App without the involvement of a Pooled Energy technician.  This is secured by an encrypted WPA-PSK password unique to each individual IPC.
  • A software firewall on all IPC network adapters locks down network ports and limits data traffic to only that required by the Pooled Energy application.
  • Pooled Energy App passwords are entered and maintained by our customers – Pooled Energy cannot ever view these passwords as they are encrypted by a one-way encryption algorithm before being stored in the database.

In the context of internet connected devices, the Pooled Energy IPC has intrinsic security benefits which set it apart compared with other “smart devices” such as your TV, fridge, or even your phone:

  • There is no camera and/or microphone viewing or listening in on you as there can be on a TV, computer or phone.
  • The IPC is a closed eco-system.  The only software which exists on the IPC is intended specifically for the application of managing your energy use and pool.

We  also strongly recommend that homeowners take general and reasonable security precautions for their home network.  All devices (especially Microsoft Windows PCs, Apple Macs, and smartphones) should be regularly updated to the latest operating system versions, firewalls enabled, and preferably with up-to-date, reliable antivirus/anti-malware software installed as well.

If you do not want to connect the Pooled Energy IPC to your home WiFi, we are happy to provide you with an independent cellular wireless connection (at extra cost).

We’re here to help! Contact us on 1300 364 703 or email info@pooledenergy.com for advice.


Free Download

Everything you ever wanted to know about Pool Automation in one simple guide.

Before you consider Pool Automation read this free no-nonsense guide:

  • How Pool Automation works
  • What it won’t do
  • How installation works
  • What are the benefits
  • Understand your options
  • Pricing options

Proudly featured in