My system is offline

From time-to-time, your Pooled Energy system may lose internet connectivity. This can be caused by a variety of issues such as power outages, internet drop-outs or network congestion on your local Wi-Fi network or the 4G network.

The Pooled Energy system is designed to be able to operate in an offline mode, however it is highly recommended to get your system back online as soon as possible.

I recently had a power outage

In the event of a power outage, the Pooled Energy system has a built-in circuit breaker that might trip to protect the system. You may be required to reset this after a power outage to resume functionality.

  1. Locate the largest Pooled Energy equipment box
  2. At the bottom, where the power cords are plugged in, there is a button in a clear plastic case with the number 10 on it
  3. If this button has popped out, press and hold it for 3-5 seconds until it clicks and pops back in so it sits flush against the box
  4. If the button has not popped out, turn the power outlet, that the Pooled Energy system is connected to, off and wait 15 seconds before turning it on again

My System is connected via 4G

  1. Ensure that the power outlet that the Pooled Energy system is connected to, is switched on and that the large box is plugged in and switched on
  2. Turn the power outlet off and wait 10-15 seconds before turning the power back on
  3. Wait up-to 10 minutes and check if you gain connectivity via the customer application
  4. Locate the small communications box that has an antenna, and locate the clear window next to the antenna
  5. Check if the LED inside is flashing green. If it is flashing green, this means internet connectivity has been restored
  6. If it is not flashing green, contact us for support

My system is connected via Wi-Fi

If your system is connected via Wi-Fi, you will need to make sure of a few things to ensure the Pooled Energy system can work properly.

  1. You have your home Wi-Fi set to 2.4GHz
  2. Your Wi-Fi router is plugged in and powered on
  3. Your Wi-Fi network is not configured as a hidden network
  4. If you have a Wi-Fi extender, ensure it is plugged in, powered on and connected to your home Wi-Fi router
I recently changed my Wi-Fi router and/or network details

If you have recently changed your Wi-Fi router and/or updated your network details, you will need to reconfigure the Pooled Energy system again. If you have any Wi-Fi extenders that the Pooled Energy system may be connected to, you will also need to configure these to your home Wi-Fi network as well.

  1. Walk up-to the Pooled Energy system with your smartphone
  2. Open the Customer Application and navigate to the Wi-Fi configuration page (My Pool -> Settings -> Wi-Fi Configuration)
  3. Follow the on-screen prompts to connect the Pooled Energy system to your home Wi-Fi

I haven’t changed anything regarding my Wi-Fi router

There are a few factors that might contribute to the loss of internet connectivity via Wi-Fi. These may include but are not limited to:

  • Age of the Wi-Fi router
  • How many devices are connected to the Wi-Fi router
  • What type of activities are being conducted (gaming, movie streaming, etc)
  • Position of the router
  1. Locate your home Wi-Fi router and turn it off, wait 15 seconds and turn it on again
  2. After 5 minutes, check if you gain connectivity via the customer application
  3. If you don’t gain connectivity, walk up to the Pooled Energy system
  4. Ensure that the power outlet that the Pooled Energy system is connected to, is switched on and that the large box is plugged in and switched on
  5. Turn the power outlet off and wait 10-15 seconds before turning the power back on
  6. Wait up-to 10 minutes and check if you gain connectivity via the customer application
  7. Locate the small communications box that has an antenna, and locate the clear window next to the antenna
  8. Check if the LED inside is flashing green. If it is flashing green, this means internet connectivity has been restored
  9. If it is not flashing green, contact us for support

My system is connected via Ethernet

  1. Locate your home Wi-Fi router and turn it off, wait 15 seconds and turn it on again
  2. After 5 minutes, check if you gain connectivity via the customer application
  3. If you don’t gain connectivity, walk up to the Pooled Energy system
  4. Ensure that the power outlet that the Pooled Energy system is connected to, is switched on and that the large box is plugged in and switched on
  5. Turn the power outlet off and wait 10-15 seconds before turning the power back on
  6. Wait up-to 10 minutes and check if you gain connectivity via the customer application
  7. Locate the small communications box that has an antenna, and locate the clear window next to the antenna
  8. Check if the LED inside is flashing green. If it is flashing green, this means internet connectivity has been restored
  9. If it is not flashing green, contact us for support
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