My system is disconnected

Your pool system is disconnected from the internet and is operating in offline mode. Your pool system will continue to run as per its last synced settings, however; to ensure optimal pool performance, your pool system requires internet connection.

To get connected back to the internet, your system needs a few things:

Power

  1. Most of the time your connection can be repaired by just unplugging your pool system for a few seconds and plugging it back in
  2. If unplugging and plugging it back in doesn’t work, check to see if power is being provided to the power point
  3. Check if the circuit breaker has tripped the pool system. The circuit breaker is located in a small plastic bulb on the bottom of the IPC (the largest Pooled Energy box). If it has popped out, press it until it sits flush against the box

Wi-Fi

If you have made changes to your Wi-Fi such as changing ISP, changing your router or changing the Wi-Fi password, you will need to reconfigure the Wi-Fi settings.

To reconfigure the Wi-Fi settings, simply open your app and go to: My Pool > Settings > Wi-Fi Configuration.

After you have followed the troubleshooting steps above, wait 5-10 minutes before checking if internet connection has been restored to your pool system.

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