FAQs

Why has Pool Energy partnered with Energy Locals?

Pooled Energy wants to ensure its customers have access to even lower energy rates, while continuing to support a sustainable future as part of its commitment to building a greener…

What are the green credentials for Energy locals?

Energy Locals has been awarded Finder Green Energy Retailer of the Year (retail-only) for the past two years and were awarded 4.5 stars in the Greenpeace Green Electricity Guide. You…

What is Energy Locals Membership fee and how does it work?

Energy Locals don’t profit from your usage. Instead, their fixed monthly membership cost covers the cost of running Energy Locals. This is something that some retailers charge but Energy Locals…

How will transferring my electricity to Energy Locals impact me?

You will be changing energy retailers from Pooled Energy to Energy Locals who will have different terms and conditions of supply and payment terms. You will retain your pool automation services…

When will the transfer occur?

The transfer will begin once you complete the required fields on the Energy Locals Landing page – https://energylocals.com.au/pooled-energy-transfer/. You will receive confirmation from Energy Locals once your transfer has been…

Will I still have Pooled Energy’s pool automation services?

Yes. Nothing changes with your pool automation services. The only change will be that your energy supply will be through Energy Locals, and you will receive billing separately by Energy…

Will I still have access to the App?

Yes, as part of the Pooled Energy subscription you will continue to have access to your Pooled Energy App.

Will my App still show still show my Pool Energy Usage?

Yes, as a Pooled Energy customer you will have access to the App and all other services and products associated with your Pool Automation subscription.

Do I have a choice of Retailers?

Yes, you are welcome to shop around and choose a retailer of your choice. Energy Locals are an award winning, sustainable retailer, rating 4.5 stars in the Greenpeace Green Electricity…

Will my Pooled Energy Automation still function the same without my Energy being provided by Pooled Energy?

Yes, your Pooled Energy Automation runs independently and does not require any particular energy retailer to function.

What if I don’t want to transfer my electricity?

If you choose not to transfer your electricity supply over to Energy Locals, you will be retained as a Pooled Energy Customer. But you could be missing out on big…

What about my solar? Can you still run the pool in the solar window?

If you have advised us, or advise us in the future, to use your solar panels to run your pool equipment we will run your equipment during the day (subject…

When can I expect my last bill from Pooled Energy?

The last bill will depend on the date of the final meter reading. For smart meter customers the transfer will occur within 24 hours. If your meter is manually read…

Will this affect my online ordering of pool equipment?

No, as a Pooled Energy subscribed customer, you will still have access to all Pooled Energy Services and products including the ability to order pool equipment via your app.

Smart Meters

How smart meters work Smart meters come in many different shapes and sizes however they tend to be a similar size as the as older style electricity meter so they…