Adjusting the Temperature of my Heater
The Pooled Energy application gives customers the ability to adjust the temperature that their Heater runs the pool water to. If you do not have the ability to do this…
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FAQs
Do not contact list
Pooled Energy maintains a Do Not Contact List for anyone who might wish Pooled Energy to not contact them. You can request to be added to our Do Not Contact…
Read MoreHow often do I need to maintain my pool?
No matter if you have pool automation or not, your pool still needs you (or your pool service provider if you’re lucky!). Here’s a schedule that will ensure you stay…
Read MoreHow often should I backwash?
Media Filters that use sand or crushed glass for filtration, require regular backwashing, typically between every 4 and 8 weeks, depending on filter and pool size and environmental factors. The…
Read MoreHow often should I vacuum?
How often you vacuum your pool is largely dependent on the environment surrounding your pool. For some there is a requirement to vacuum every few days because of heavy leaf…
Read MoreWhat sanitisation does Pooled Energy recommend?
Pooled Energy does not recommend non-chlorine-based methods of disinfection for the following reasons: Ozone does not maintain residual disinfection in the pool, that is, ozonators only work when they are running…
Read MoreWhat is the installation process?
You’ve just made the important switch to Pooled Energy, what happens next? The cooling-off period finishes. Welcome Pack is sent to you with Installation and Operations information. Your installation is…
Read MoreWhat do I need to know about pool cleaners?
Why do I need a mechanical pool cleaner or robot? Leaves and debris in the pool release phosphates that cause algae blooms. Therefore, not only does it look bad, the…
Read MoreWhat do I need to prepare for installation?
All NSW domestic pools must meet the following requirements: Please ensure your pool fence is at least 1200mm high (Gap from bottom of fence to ground no more than 100mm)…
Read MoreWhy do I need to switch my electricity when I choose Pooled Energy pool automation?
Pooled Energy is designed to optimise the operation of your pool equipment and reduce the amount of electricity your pool uses. To do this effectively, as well as monitoring the…
Read MoreHow long does it take for the electricity to switch to Pooled Energy?
Step 1 – Welcome Soon after signing up with Pooled Energy you’ll receive your Welcome Pack, which is full of information about your how we set up your pool and…
Read MoreI want to pay my bill
You can pay your bill via direct debit, BPAY, or over the phone. Direct Debit Pay by Direct Debit from your bank account or credit card. To sign up to…
Read MoreI want to set up Direct Debit
Direct Debit makes paying your monthly bill effortless. You can set up a Direct Debit from either your Bank Account or Credit Card (Visa or Mastercard). Your ongoing bills are…
Read MoreWhat is Advanced Water Chemistry?
Advanced Water Chemistry (AWC) is Pooled Energy’s chemical management system for swimming pools designed to minimise chemical usage, save time, and deliver the cleanest, clearest water ever. AWC chemicals are…
Read MoreWhere do I get my Advanced Water Chemistry and how often do I need them?
Advanced Water Chemistry (AWC) chemicals are automatically shipped to you as you need them, as part of your Pooled Energy subscription. There are two containers, each about the size of…
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