Energy Page
The Energy page of the Pooled Energy application provides an estimated consumption of your entire household and swimming pool. You are able to click either ‘Day‘, ‘Week’ or ‘Month’ to…
Read MorePooled Energy | FAQs
FAQs
Performing a Guided Backwash
You will need to backwash your filter from time to time to ensure optimal performance. This will typically take 5-10 minutes and we recommend this process is done every 4…
Read MoreHow to Reduce the Water Level in your Pool
You are able to manually reduce the water level in your pool by using the Reduce Water Level function within the application. Navigate to the ‘Pool Maintenance’ page Click ‘Reduce…
Read MoreHow to perform a Super Chlorination
Super Chlorination is a 24-hour cycle that can be used to respond to the unfortunate event of a faecal-incident or other needs to perform a super chlorination. It will require…
Read MoreHow to run an Equipment Override
You are able to manually control your pool equipment and run them for longer hours than currently set on your plan. These overrides are one-off events that typically do not…
Read MoreAdjusting the Sanitation level in your pool
Every pool is different and there are no one-size-fits-all solutions when it comes to managing your pool. If you ever feel that your pool has consistently too much or too…
Read MoreHow to reset your Password
If you have forgotten the password, you are able to reset it at any time via the ‘Forgot Password’ link found at the bottom of the ‘Login Screen’. Once on the…
Read MoreWater Quality in the Application
Pooled Energy’s water chemistry operates on a wider range of water parameters than the conventional pool chemistry. From the home page of the Pooled Energy application, we provide a Pool…
Read MorePooled Energy and COVID-19 Response
We understand that a number of customers are worrying about how they will pay their bills on time. We support the initiative outlined by the Australian Energy Regulator to help…
Read MoreStaying safe from online fraud and scams
Your privacy and security are of paramount importance to us We are truly dedicated to ensuring that your data is protected and your information is secure. Please see our Customer…
Read MoreWhat do I do when my pool has been diluted by heavy rain or flooding?
Heavy rain or flooding can cause excess water and flow in your pool, which leads to the pool chemistry becoming heavily diluted. To correct the pool chemistry and ensure the…
Read MoreWhy do I need extra Advanced Water Chemistry top-up?
During an average year, when there are no extraordinary environmental events or pool usage, most pools will only need two top-ups of Advanced Water Chemistry per year. However, there are…
Read MoreWhat do I do during an electricity blackout and my pool equipment isn’t working?
During a blackout, your pool equipment will stop working because there is no power. This means both chlorination and filtration will not be working. There are a number of actions…
Read MoreWhat do I do if my pool is looking cloudy?
Heavy air pollution that is thick with dust and ash can lead to cloudy, and even green pools, if it isn’t managed carefully. Regardless of whether you’re a Pooled Energy…
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