Billing and Payments

I want to pay my bill

You can pay your bill via direct debit, BPAY, or over the phone. Direct Debit Pay by Direct Debit from your bank account or credit card. To sign up to…

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I want to set up Direct Debit

Direct Debit makes paying your monthly bill effortless. You can set up a Direct Debit from either your Bank Account or Credit Card (Visa or Mastercard). Your ongoing bills are…

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Bill pricing explained

When you become a Pooled Energy customer, you enter an agreement that includes your pool automation subscription and your electricity supply. With the electricity supply there are a number of…

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Offers and Energy Price Fact Sheets

Pooled Energy supplies a bundle of electricity, pool equipment and pool services to new customers. We combine our electricity retail services with our new pool automation technology to give you…

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I’m having trouble paying my bill

We understand that a number of customers are worrying about how they will pay their bills on time. We support the initiative outlined by the Australian Energy Regulator to help…

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I’m moving house

Please call Customer Support on 1300 364 703 during business hours. We can help to determine whether Pooled Energy will be a good fit for your new property, and to…

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I’m renovating my house or pool

Please call Customer Support on 1300 364 703 during business hours. We can help to pause your pool automation service and the related payments for subscription fees during the period…

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What is the term of my contract?

Our contract’s have a minimum term of one year. If you are considering ending your contract, please discuss this with Customer Support on 1300 364 703. If you choose to…

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Will the price of electricity change?

The price of electricity is made up of network (poles and wires) charges, energy costs, retail costs, Government charges for the subsidy of renewable energy and some other factors, and…

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What is Power of Choice?

Power of Choice is a government-led initiative to give consumers more opportunities to make more informed choices about the way they use electricity. This initiative aligns with Pooled Energy’s belief…

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book

Free Download

Everything you ever wanted to know about Pool Automation in one simple guide.

Before you consider Pool Automation read this free no-nonsense guide:

  • How Pool Automation works
  • What it won’t do
  • How installation works
  • What are the benefits
  • Understand your options
  • Pricing options
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