I want to pay my bill
You can pay your bill via direct debit, BPAY, or over the phone. Direct Debit Pay by Direct Debit from your bank account or credit card. To sign up to…
Read MorePooled Energy | FAQs | Billing and Payments
Billing and Payments
I want to set up Direct Debit
Direct Debit makes paying your monthly bill effortless. You can set up a Direct Debit from either your Bank Account or Credit Card (Visa or Mastercard). Your ongoing bills are…
Read MoreBill pricing explained
When you become a Pooled Energy customer, you enter an agreement that includes your pool automation subscription and your electricity supply. With the electricity supply there are a number of…
Read MoreMy bill is higher than I expected this month
Usage It can be hard to understand how much electricity we use in our homes every day. The things that consume the most electricity in a home are the swimming…
Read MoreWhere can I find out information about my electricity plan?
Your monthly electricity and subscription fee invoice details all of the information you need to know about your electricity plan. This includes your tariff, applicable concessions, and whether you are…
Read More2020 Summer Promotion Offers and Energy Price Fact Sheets
Pooled Energy is offering new customers who sign up during the Summer of 2020 (1/10/2020 – 01/07/2021), a 10% discount on the Default Market Offer. Pooled Energy supplies a bundle…
Read MoreOffers and Energy Price Fact Sheets
Pooled Energy supplies a bundle of electricity, pool equipment and pool services to new customers. We combine our electricity retail services with our new pool automation technology to give you…
Read MoreI’m having trouble paying my bill
We understand that a number of customers are worrying about how they will pay their bills on time. We support the initiative outlined by the Australian Energy Regulator to help…
Read MoreI’m moving house
Please call Customer Support on 1300 364 703 during business hours. We can help to determine whether Pooled Energy will be a good fit for your new property, and to…
Read MoreI’m renovating my house or pool
Please call Customer Support on 1300 364 703 during business hours. We can help to pause your pool automation service and the related payments for subscription fees during the period…
Read MoreWhat is the term of my contract?
Our contract’s have a minimum term of one year. If you are considering ending your contract, please discuss this with Customer Support on 1300 364 703. If you choose to…
Read MoreWill the price of electricity change?
The price of electricity is made up of network (poles and wires) charges, energy costs, retail costs, Government charges for the subsidy of renewable energy and some other factors, and…
Read MoreWhat is Power of Choice?
Power of Choice is a government-led initiative to give consumers more opportunities to make more informed choices about the way they use electricity. This initiative aligns with Pooled Energy’s belief…
Read MoreWhere can I find out more information about power of choice?
The Australian Energy Market Operator (AEMO) and the Australian Energy Market Commission (which sets the rules that govern the electricity and natural gas markets) both offer information on ‘Power of…
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